Privacy Policy

1. Introduction

The Balloon Studio ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Name, phone number, email address, event date, event location, and any other information you provide when filling out our contact forms.
• Event Information: Details about your event including type, theme preferences, and specific requirements you share with us.
• Communication Data: Records of correspondence if you contact us via phone, WhatsApp, email, or other channels.
• Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on pages.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer service
• Process and fulfill your decoration service requests
• Send you quotes, confirmations, and updates about your bookings
• Improve our website and services
• Send promotional communications (with your consent)
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to provide our services (e.g., sharing event details with our decoration team) or as required by law. We may share anonymous, aggregated data for analytical purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, we retain customer data for 3 years after your last interaction with us.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent where processing is based on consent

8. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our website. You can control cookie settings through your browser preferences.

9. Third-Party Links

Our website may contain links to third-party websites (such as WhatsApp, social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: